Cyber First Aid

Back to main topic

Content

How to report a cybercrime that has affected you personally or someone that you know. Find resources in your country.

Austria

Are you a victim of an online shopping fraud? Contact:

Any local police station. Contact information and emergency numbers can be found on the website: https://www.polizei.gv.at

Report the incident to:

Criminal Intelligence Service Austria (Bundeskriminalamt): against-cybercrime@bmi.gv.at - Cybercrime Competence Center C4

Has your bank account been compromised after shopping online? Have you noticed unusual payment card activity? Contact:

Any local police station. Contact information and emergency numbers can be found on the website: https://www.polizei.gv.at

Report the incident to:

Criminal Intelligence Service Austria (Bundeskriminalamt): against-cybercrime@bmi.gv.at - Cybercrime Competence Center C4

Has your social media account been hacked? Ask for help:

Any local police station. Contact information and emergency numbers can be found on the website: https://www.polizei.gv.at

Report the incident to:

Criminal Intelligence Service Austria (Bundeskriminalamt): against-cybercrime@bmi.gv.at - Cybercrime Competence Center C4

Get more information from the consumer protection organisation in your country:

Subscribe here to receive scam alerts / cybersecurity news:

Belgium

Are you a victim of an online shopping fraud? Contact:

https://meldpunt.belgie.be/meldpunt/en/welcome

Report the incident to:

https://www.politie.be

Has your bank account been compromised after shopping online? Have you noticed unusual payment card activity? Contact:

https://beschermjezelfonline.be/bank-contacteren-voor-hulp

Report the incident to:

https://www.politie.be

Report the incident to:

https://www.politie.be

Get more information from the consumer protection organisation in your country:

https://meldpunt.belgie.be/meldpunt/

Subscribe here to receive scam alerts / cybersecurity news:

https://www.safeonweb.be

Bulgaria

Are you a victim of an online shopping fraud? Contact:

Commission for Consumer Protection, info@kzp.bg, https://kzp.bg/, https://kzp.bg/kontakti, https://kzp.bg/podavane-na-zhalba

Report the incident to:

Commission for Consumer Protection, info@kzp.bg, https://kzp.bg/, https://kzp.bg/kontakti, 

https://kzp.bg/podavane-na-zhalba

General Directorate Combating Organized Crime, Ministry of Interior (Bulgaria), gdbop@mvr.bg, https://www.gdbop.bg/bg/

Has your bank account been compromised after shopping online? Have you noticed unusual payment card activity? Contact:

Commission of Personal Data Protection, kzld@cpdp.bg, www.cpdp.bg

Report the incident to:

Commission of Personal Data Protection, kzld@cpdp.bg, www.cpdp.bgGeneral Directorate Combating Organized Crime, Ministry of Interior (Bulgaria), gdbop@mvr.bg, https://www.gdbop.bg/bg/

Has your social media account been hacked? Ask for help:

General Directorate Combating Organized Crime, Ministry of Interior (Bulgaria), gdbop@mvr.bg, https://www.gdbop.bg/bg/

Report the incident to:

General Directorate Combating Organized Crime, Ministry of Interior (Bulgaria), gdbop@mvr.bg, https://www.gdbop.bg/bg/

Get more information from the consumer protection organisation in your country:

Commission for Consumer Protection, info@kzp.bg, https://kzp.bg/, https://kzp.bg/kontakti, https://kzp.bg/podavane-na-zhalba

Subscribe here to receive scam alerts / cybersecurity news:

https://www.govcert.bg/EN/Pages/default.aspx, cert@govCERT.bg

Croatia

Are you a victim of an online shopping fraud? Contact:

Ministry of the Interior, policija@mup.hr

Has your bank account been compromised after shopping online? Have you noticed unusual payment card activity? Contact:

Ministry of the Interior, policija@mup.hr

Has your social media account been hacked? Ask for help:

National CERT - CERT.hr, ncert@cert.hr

Report the incident to:

National CERT - CERT.hr, incident@cert.hr

Get more information from the consumer protection organisation in your country:

Ministry of Economy and Sustainable Development of the Republic of Croatia, prava.potrosaca@mingor.hr

Cyprus

Are you a victim of an online shopping fraud? Contact:

https://cyberalert.cy/home/&lang=2

Report the incident to:

Has your bank account been compromised after shopping online? Have you noticed unusual payment card activity? Contact:

  • Bank or credit card issuer
  • Also in some cases directly to the Criminal Investigation Department of the Cypriot Police

Report the incident to:

  • Bank or credit card issuer
  • Also in some cases directly to the Criminal Investigation Department of the Cypriot Police

Has your social media account been hacked? Ask for help:

https://cyberalert.cy/home/&lang=2

Report the incident to:

https://cyberalert.cy/home/&lang=2

Subscribe here to receive scam alerts / cybersecurity news:

 

Czech Republic

Are you a victim of an online shopping fraud? Contact:

The Police of the Czech Republic, emergency telephone number: 158, police telephone operator: +420 974 811 111, e-mail: epodatelna.policie@pcr.czCZ: Policie České republiky, tísňová linka: 158, spojovatelka: +420 974 811 111, e-mail: epodatelna.policie@pcr.cz

Has your bank account been compromised after shopping online? Have you noticed unusual payment card activity? Contact:

The Police of the Czech Republic, emergency telephone number: 158, police telephone operator: +420 974 811 111, e-mail: epodatelna.policie@pcr.czCZ: Policie České republiky, tísňová linka: 158, spojovatelka: +420 974 811 111, e-mail: epodatelna.policie@pcr.cz

Has your social media account been hacked? Ask for help:

The Police of the Czech Republic, emergency telephone number: 158, police telephone operator: +420 974 811 111, e-mail: epodatelna.policie@pcr.czCZ: Policie České republiky, tísňová linka: 158, spojovatelka: +420 974 811 111, e-mail: epodatelna.policie@pcr.cz

Get more information from the consumer protection organisation in your country:

The Czech Trade Inspection Authority (CTIA), Štěpánská 44, 110 00 Praha 1; telephone number for consumer: +420 222 703 404CZ: Česká obchodní inspekce (ČOI), Štěpánská 44, 110 00 Praha 1; telefon na poradenskou linku: +420 222 703 404European Consumer Centre Czech Republic, Štěpánská 15, 120 00 Praha 2; telephone number for consumer: +420 296 366 155; e-mail: eccnet-cz@ec.europa.euCZ: Evropské spotřebitelské centrum, Štěpánská 15, 120 00 Praha 2; telefon na poradenskou linku: +420 296 366 155; e-mail: eccnet-cz@ec.europa.eu

Subscribe here to receive scam alerts / cybersecurity news:

Nation Cyber and Information Security Agency, Mučednická 1125/31, 616 00 Brno; NCISA publish alerts and cybersecurity news on social media. Facebook: @NUKIB.CZ, Twitter: @NUKIB_CZ and @GOVCERT_CZCZ: Národní úřad pro kybernetickou a informační bezpečnost, Mučednická 1125/31, 616 00 Brno; NÚKIB publikuje upozornění a informace ze oblasti kybernetické bezpečnosti na svých sociálních sítích. Facebook: @NUKIB.CZ, Twitter: @NUKIB_CZ a @GOVCERT_CZ

 

Denmark

Are you a victim of an online shopping fraud? Contact:

Has your bank account been compromised after shopping online? Have you noticed unusual payment card activity? Contact:

Bank or credit card issuer

Report the incident to:

Bank or credit card issuer

Estonia

Are you a victim of an online shopping fraud? Contact:

Police and Border Guard Board, emergency number 112, https://www.politsei.ee/

Report the incident to:

Police and Border Guard Board, emergency number 112, https://www.politsei.ee/

Has your bank account been compromised after shopping online? Have you noticed unusual payment card activity? Contact:

Police and Border Guard Board, emergency number 112, https://cyber.politsei.ee/

Report the incident to:

Police and Border Guard Board, emergency number 112, https://cyber.politsei.ee/

Has your social media account been hacked? Ask for help:

Estonian Information System Authority, https://www.ria.ee, cert@cert.ee, phone number +372 663 0299

Report the incident to:

Police and Border Guard Board, https://cyber.politsei.ee/, emergency number 112

Get more information from the consumer protection organisation in your country:

Consumer Protection and Technical Regulatory Authority, https://ttja.ee/, Phone number +372 620 1707

Subscribe here to receive scam alerts / cybersecurity news:

https://twitter.com/cert_ee

Finland

Are you a victim of an online shopping fraud? Contact:

Report the incident to:

Has your bank account been compromised after shopping online? Have you noticed unusual payment card activity? Contact:

Report the incident to:

Has your social media account been hacked? Ask for help:

Report the incident to:

Get more information from the consumer protection organisation in your country:

Subscribe here to receive scam alerts / cybersecurity news:

France

Are you a victim of an online shopping fraud? Contact:

https://www.cybermalveillance.gouv.fr/

Report the incident to:

https://www.cybermalveillance.gouv.fr/Your local police station

Has your bank account been compromised after shopping online? Have you noticed unusual payment card activity? Contact:

https://www.cybermalveillance.gouv.fr/

Report the incident to:

https://www.cybermalveillance.gouv.fr/

Has your social media account been hacked? Ask for help:

https://www.cybermalveillance.gouv.fr/

Report the incident to:

https://www.cybermalveillance.gouv.fr/

Get more information from the consumer protection organisation in your country:

https://www.cybermalveillance.gouv.fr/

Subscribe here to receive scam alerts / cybersecurity news:

https://www.cybermalveillance.gouv.fr/bloghttps://www.cert.ssi.gouv.fr/actualite/

Germany

Are you a victim of an online shopping fraud? Contact:

Report the incident to:

Has your bank account been compromised after shopping online? Have you noticed unusual payment card activity? Contact:

Report the incident to:

Has your social media account been hacked? Ask for help:

Report the incident to:

Get more information from the consumer protection organisation in your country:

Subscribe here to receive scam alerts / cybersecurity news:

CERT-Bund

Greece

Are you a victim of an online shopping fraud? Contact:

Δίωξη Ηλεκτρονικού Εγκλήματος, Τηλέφωνο: 11188, Email: ccu@cybercrimeunit.gov.gr, Website: https://cyberalert.gr/, Ταχυδρομική διεύθυνση: Λ. Αλεξάνδρας 173, Τ.Κ. 11522, Αθήνα

Report the incident to:

Δίωξη Ηλεκτρονικού Εγκλήματος, Τηλέφωνο: 11188, Email: ccu@cybercrimeunit.gov.gr, Website: https://cyberalert.gr/, Ταχυδρομική διεύθυνση: Λ. Αλεξάνδρας 173, Τ.Κ. 11522, Αθήνα

Has your bank account been compromised after shopping online? Have you noticed unusual payment card activity? Contact:

Δίωξη Ηλεκτρονικού Εγκλήματος, Τηλέφωνο: 11188, Email: ccu@cybercrimeunit.gov.gr, Website: https://cyberalert.gr/, Ταχυδρομική διεύθυνση: Λ. Αλεξάνδρας 173, Τ.Κ. 11522, Αθήνα

Report the incident to:

Δίωξη Ηλεκτρονικού Εγκλήματος, Τηλέφωνο: 11188, Email: ccu@cybercrimeunit.gov.gr, Website: https://cyberalert.gr/, Ταχυδρομική διεύθυνση: Λ. Αλεξάνδρας 173, Τ.Κ. 11522, Αθήνα

Has your social media account been hacked? Ask for help:

Report the incident to:

Get more information from the consumer protection organisation in your country:

Subscribe here to receive scam alerts / cybersecurity news:

SaferInternet4kids , website: www.saferinternet4kids.gr, Email: contact@saferinternet4kids.gr, Ν. Plastira 100, Vassilika Vouton, 700 13, Heraklion, Crete

Hungary

Has your bank account been compromised after shopping online? Have you noticed unusual payment card activity? Contact:

  • Bank or credit card issuer
  • Police Force of Hungary

Are you a victim of an online shopping fraud? Contact:

  • Police Force of Hungary

Report cybersecurity incident to:

You can report the incident to the national CSIRT: CSIRT@nki.gov.hu 

Subscribe here to receive scam alerts / cybersecurity news:

https://nki.gov.hu/

Iceland

Are you a victim of an online shopping fraud? Contact:

Lögreglan á höfuðborgarsvæðinu (Reykjavík Metropolitan Police) - cybercrime@lrh.is and https://facebook.com/logreglan

Report the incident to:

Lögreglan á höfuðborgarsvæðinu (Reykjavík Metropolitan Police) - cybercrime@lrh.is and https://facebook.com/logreglan

Has your bank account been compromised after shopping online? Have you noticed unusual payment card activity? Contact:

Report the incident to:

Has your social media account been hacked? Ask for help:

Lögreglan á höfuðborgarsvæðinu (Reykjavík Metropolitan Police) - cybercrime@lrh.is and https://facebook.com/logreglan

Report the incident to:

Lögreglan á höfuðborgarsvæðinu (Reykjavík Metropolitan Police) - cybercrime@lrh.is and https://facebook.com/logreglan

Get more information from the consumer protection organisation in your country:

Consumer protection organisation in Iceland: Neytendasamtökin, https://ns.is

Lögreglan á höfuðborgarsvæðinu (Reykjavík Metropolitan Police) - cybercrime@lrh.is and https://facebook.com/logreglan

Subscribe here to receive scam alerts / cybersecurity news:

Ireland

Are you a victim of an online shopping fraud? Contact:

Your local Garda station. Website - https://garda.ie/en/

Report the incident to:

Your local Garda station. Website - https://garda.ie/en/

Has your bank account been compromised after shopping online? Have you noticed unusual payment card activity? Contact:

Your local Garda station. Website - https://garda.ie/en/

Report the incident to:

Your local Garda station. Website - https://garda.ie/en/

Has your social media account been hacked? Ask for help:

Your local Garda station. Website - https://garda.ie/en/

Report the incident to:

Your local Garda station. Website - https://garda.ie/en/

Get more information from the consumer protection organisation in your country:

Subscribe here to receive scam alerts / cybersecurity news:

Irish Reporting and Information Security Service. Website - https://iriss.ie/index.html

Italy

Are you a victim of an online shopping fraud? Contact:

Postal and Communication Police Unit.

Report the incident to:

Postal and Communication Police Unit.

Has your bank account been compromised after shopping online? Have you noticed unusual payment card activity? Contact:

Postal and Communication Police Unit.

Report the incident to:

Postal and Communication Police Unit. 

Has your social media account been hacked? Ask for help:

Postal and Communication Police Unit. 

Report the incident to:

Postal and Communication Police Unit. 

Get more information from the consumer protection organisation in your country:

Computer Security Incident Response Team (https://csirt.gov.it)

Subscribe here to receive scam alerts / cybersecurity news:

CLUSIT (Italian Association for Information Security) - https://clusit.it/

Latvia

Are you a victim of an online shopping fraud? Contact:

The State Police of Latvia, www.vp.gov.lv, enap@vp.gov.lv, +371 67208663

Report the incident to:

The State Police of Latvia, www.vp.gov.lv, enap@vp.gov.lv, +371 67208663

Has your bank account been compromised after shopping online? Have you noticed unusual payment card activity? Contact:

The State Police of Latvia, www.vp.gov.lv, enap@vp.gov.lv, +371 67208663

Report the incident to:

The State Police of Latvia, www.vp.gov.lv, enap@vp.gov.lv, +371 67208663

Has your social media account been hacked? Ask for help:

The State Police of Latvia, www.vp.gov.lv, enap@vp.gov.lv, +371 67208663

Report the incident to:

The State Police of Latvia, www.vp.gov.lv, enap@vp.gov.lv, +371 67208663

Get more information from the consumer protection organisation in your country:

Consumer Rights Protection Centre Republic of Latvia, www.ptac.gov.lv, pasts@ptac.gov.lv, +371 65452554

Subscribe here to receive scam alerts / cybersecurity news:

CERT.LV - the Information Technology Security Incident Response Institution of the Republic of Latvia

Lithuania

Are you a victim of an online shopping fraud? Contact:

PoliceState Consumer Rights Protection Authority (SCRPA)

Report the incident to:

Has your bank account been compromised after shopping online? Have you noticed unusual payment card activity? Contact:

Police

Report the incident to:

Has your social media account been hacked? Ask for help:

Report the incident to:

Get more information from the consumer protection organisation in your country:

State Consumer Rights Protection Authority (SCRPA)

Subscribe here to receive scam alerts / cybersecurity news:

Cyber security incident analysis and reports

Luxembourg

Are you a victim of an online shopping fraud? Contact:

Report the incident to:

Has your bank account been compromised after shopping online? Have you noticed unusual payment card activity? Contact:

Report the incident to:

Has your social media account been hacked? Ask for help:

Report the incident to:

Get more information from the consumer protection organisation in your country:

Subscribe here to receive scam alerts / cybersecurity news:

Malta

Are you a victim of an online shopping fraud? Contact:

Cyber Crime Unit - (00356)22942231 - computer.crime@gov.mt

Report the incident to:

Cyber Crime Unit - (00356)22942231 - computer.crime@gov.mt

Has your bank account been compromised after shopping online? Have you noticed unusual payment card activity? Contact:

Cyber Crime Unit - (00356)22942231 - computer.crime@gov.mt and the respective bank issuing the credit card

Report the incident to:

Cyber Crime Unit - (00356)22942231 - computer.crime@gov.mt and the respective bank issuing the credit card

Has your social media account been hacked? Ask for help:

Cyber Crime Unit - (00356)22942231 - computer.crime@gov.mt

Report the incident to:

Cyber Crime Unit - (00356)22942231 - computer.crime@gov.mt

Get more information from the consumer protection organisation in your country:

MCCAA - info@mccaa.org.mt

Subscribe here to receive scam alerts / cybersecurity news:

Cyber Security Malta - cybersecurity.gov.mt

Netherlands

Coming soon

Norway

Are you a victim of an online shopping fraud? Contact:

Forbrukertilsynet - The Consumer Authority, Porselensvegen 32, 3920 Porsgrunn, Forbrukertilsynet, Postboks 2862 Kjørbekk, 3702 Skien, +47 23 40 06 00, post@forbrukertilsynet.noPolitiet - The police, +47 02800

Report the incident to:

Your local Police station or call +47 02800

Has your bank account been compromised after shopping online? Have you noticed unusual payment card activity? Contact:

Your local Police station or call +47 02800

Report the incident to:

Your local Police station or call +47 02800

Has your social media account been hacked? Ask for help:

Slettmeg.no a free service provided by an NGO: Slettmeg.no / NorSIS, Norsk senter for informasjonssikring (NorSIS), Studievegen 2, 2815 Gjøvik, +47 911 29 392, hjelp@slettmeg.no

Report the incident to:

ID-theft and fraud will have to be reported to the police.

Get more information from the consumer protection organisation in your country:

Subscribe here to receive scam alerts / cybersecurity news:

NorSIS.no - Norsk senter for informasjonssikring (NorSIS), Studievegen 2, 2815 Gjøvik, +47 400 05 899, post@norsis.no

Poland

Are you a victim of an online shopping fraud? Contact:

Your local Police station or nearest Prosecutor’s office. You can do it in writing or verbally (not by phone or email).It is also advisable to immediately contact your bank to check the options of payment cancellation.

Report the incident to:

You can report the incident to the national CSIRT

Has your bank account been compromised after shopping online? Have you noticed unusual payment card activity? Contact:

Bank or credit card issuer

Report the incident to:

You can report the incident to the national CSIRT

Get more information from the consumer protection organisation in your country:

https://www.uokik.gov.pl/sprawy_indywidualne.php 

Subscribe here to receive scam alerts / cybersecurity news:

Portugal

Are you a victim of an online shopping fraud? Contact:

CNCS – Centro Nacional de Cibersegurança: cert@cert.pt

Report the incident to:

CNCS – Centro Nacional de Cibersegurança: cert@cert.ptIn the case of a fraudulent situation or crime, it must be also reported to the nearest criminal policy body (PSP, GNR, PJ)

Has your bank account been compromised after shopping online? Have you noticed unusual payment card activity? Contact:

CNCS – Centro Nacional de Cibersegurança: cert@cert.pt

Report the incident to:

CNCS – Centro Nacional de Cibersegurança: cert@cert.ptIn the case of a fraudulent situation or crime, it must be also reported to the nearest criminal policy body (PSP, GNR, PJ)

Has your social media account been hacked? Ask for help:

CNCS – Centro Nacional de Cibersegurança: cert@cert.pt

Report the incident to:

CNCS – Centro Nacional de Cibersegurança: cert@cert.ptIn the case of a fraudulent situation or crime, it must be also reported to the nearest criminal policy body (PSP, GNR, PJ)

Subscribe here to receive scam alerts / cybersecurity news:

CNCS – Centro Nacional de Cibersegurança: www.cncs.gov.pt

Romania

Are you a victim of an online shopping fraud? Contact:

  • National Cyber Security Directorate (DNSC) incident reporting email: alerts@dnsc.ro & callcentre: 1911 or +40211911 (international calls)
  • Romanian Police incident reporting email: petitii@politiaromana.ro

Report the incident to:

Has your bank account been compromised after shopping online? Have you noticed unusual payment card activity? Contact:

Report the incident to:

  • DNSC incident reporting email: alerts@dnsc.ro & callcentre: 1911 or +40211911 (international calls)
  • Romanian Police incident reporting email: petitii@politiaromana.ro
  • Has your social media account been hacked? Ask for help:
  • DNSC incident reporting email: alerts@dnsc.ro & callcentre: 1911 or +40211911 (international calls)

Report the incident to:

Get more information from the consumer protection organisation in your country:

Autoritatea Națională pentru Protecția Consumatorului (National Authority for Consumer Protection): https://anpc.ro/ (website) or +40219551 (phone)

Subscribe here to receive scam alerts / cybersecurity news:

Slovakia

Are you a victim of an online shopping fraud? Contact:

Police Force of the Slovak Republic, phone number: 158, 112

Report the incident to:

Only serious cybersecurity incidents should reported to the national authority

Has your bank account been compromised after shopping online? Have you noticed unusual payment card activity? Contact:

Bank or credit card issuer Police Force of the Slovak Republic, phone number: 158, 112

Report the incident to:

Only serious cybersecurity incidents should reported to the national authority

Report the incident to:

Only serious cybersecurity incidents should reported to the national authority

Get more information from the consumer protection organisation in your country:

State Trade Inspection Authority (ŠOI)

Subscribe here to receive scam alerts / cybersecurity news:

National Security Authority, SK CERT

Slovenia

Are you a victim of an online shopping fraud? Contact:

  • If you have entered your credit card details on a fake web shop, contact your bank immediately.
  • If you have suffered financial loss, report the matter to your nearest police station as soon as possible.

Report the incident to:

Report the matter to your nearest police station as soon as possible.

Has your bank account been compromised after shopping online? Have you noticed unusual payment card activity? Contact:

Your bank or credit card issuer (find the telephone number on the back of your credit card)

Report the incident to:

Your bank or credit card issuer.

Spain

Are you a victim of an online shopping fraud? Contact:

Guardia CivilPolicia Nacional

Report the incident to:

CCN Centro Criptológico NacionalINCIBE Instituto Nacional de Ciberseguridad

Has your bank account been compromised after shopping online? Have you noticed unusual payment card activity? Contact:

INCIBE Instituto Nacional de Ciberseguridad: Oficina de Seguridad del Internauta

Report the incident to:

Guardia CivilPolicia Nacional

Has your social media account been hacked? Ask for help:

INCIBE Instituto Nacional de Ciberseguridad: Oficina de Seguridad del Internauta

Report the incident to:

Guardia CivilPolicia Nacional

Get more information from the consumer protection organisation in your country:

Subscribe here to receive scam alerts / cybersecurity news:

Sweden

Are you a victim of an online shopping fraud? Contact:

Polismyndigheten, polisen.se , tfn 11414

Has your bank account been compromised after shopping online? Have you noticed unusual payment card activity? Contact:

Polismyndigheten, polisen.se , tfn 11414

Has your social media account been hacked? Ask for help:

Polismyndigheten, polisen.se , tfn 11414

Get more information from the consumer protection organisation in your country:

Konsumentverket, Hallå konsument, hallakonsument.se

Subscribe here to receive scam alerts / cybersecurity news:

Cert.se

Switzerland

Are you a victim of an online shopping fraud? Contact:

National Cyber Security Center (NCSC)

Has your bank account been compromised after shopping online? Have you noticed unusual payment card activity? Contact:

https://ncsc.ch/

Has your social media account been hacked? Ask for help:

National Cyber Security Center (NCSC)

Get more information from the consumer protection organisation in your country:

Subscribe here to receive scam alerts / cybersecurity news: