Trust Services - a key to increase citizens confidence in the online world

In order to remove barriers for cross-border trust services, the European Parliament and the Council of the European Union adopted on 27 July 2014 the Regulation (EC) 910/2014on electronic identification and trusted services for electronic transactions in the internal market (the eIDAS Regulation). It enables the use of electronic identification and trust services by citizens, businesses and public administrations, to access online services or manage electronic transactions.

In a shift of scope from mere electronic signatures to developed Trust services, the eIDAS Regulation has enabled the use of electronic identification and trust services by citizens, businesses and public administrations alike, to access online services or manage electronic transactions. Both interoperability and mutual recognition of electronic identification schemes across borders have been further enhanced to include five types of trust services, namely:

  • Electronic signatures
  • Electronic seals
  • Electronic time stamps
  • Electronic registered delivery services
  • Website authentication certificates.

Since 2013 ENISA has been in the forefront of the developments in eIDAS and has been supporting the Commission and the Member States in the area of trust services by:

  • Making available security Recommendations for the implementation of trust services;
  • Mapping technical and regulatory requirements;
  • Promoting the deployment of qualified trust services in Europe;
  • Supporting relying parties and end users to secure their electronic transactions using trust services;
  • Assessing to suitability of the newly published standards to use within the eIDAS framework.

Since 2015 the Agency, in collaboration with the European Commission, is organising the Trust Services Forum, a space that brings together the communities of trust service providers, conformity assessment bodies, supervisory authorities and all other eIDAS stakeholders.

The recently enacted Cybersecurity Act provides ENISA with an extended mandate to explore the area of eIDs included in the eIDAS regulation. Therefore, the Agency launched activities covering this subject.

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