Conduct test
Prior to the test the participants should be provided with the necessary information and briefed about the ‘situation’.
The participants take part in the test using the relevant plans, which is facilitated by the Facilitator. The Observers will determine which aspects of the test they are observing and record what they see and hear on the questionnaire.
After the test the Facilitator and Observers should get together to document the outputs from the test and identify key learning outcomes and potential improvement actions.
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