The aim of Availability Management is to create cost effective and accessible to the defined extend IT Services, which in
result help a company to reach the objectives.
During the construction of processes the followings aspects should be taken into consideration:
* Availability Management implementation is the first step to achieve higher customer satisfaction and to hold it up.
Availability and reliability strongly influence the attitude of a customer to an organisation.
* Despite higher availability breakdowns always appear. Availability Management means professionalism used by such situations.
* Composition of processes needs not only IT knowledge but also deep insight into process and services delivered to customers.
Combination of these capabilities can help achieving the defined objectives.