This process describes procedures for the implementation of the Service Level Management (if SLM is not yet in place).
The planning process includes:
* appointment of the Role of a Service Level Manager,
* setting roles and responsibilities for the Service Level Management,
* definition of the objectives to be aimed,
* an awareness campaign to win support for the process and to convince people of positive effects.
The accurate planning and preparation are essential for a successful implementation of the SLM to a company.
Due to the obligations included in the SLAs the necessary
* personal requirements,
* organisational requirements,
* and the requirements on a technical infrastructure
must be provided.