Incident and Problem Management reports provide information for measures to prevent Problems in the future. The objective
is to identify "fragile" components of an IT-Infrastructure and investigate the reasons for the fragility:
Incident and Problem analysis can identify:
- trends, such as the post-Change occurrence of particular Problem types,
- incipient faults of a particular type,
- recurring Problems of a particular type or with an individual item,
- the need for more Customer training or better documentation.