IT service process
Continuity Management
ITIL
Description
Description
The aim of Continuity Management is to assure important services against exceptions and emergency cases. It can happen that e.g. a whole computer centre is demolished through an earthquake. The tasks of ITSCM-Planning consists of:
* identification of IT services important for security on the basis of risk analysis
* reaching measures which lower risk. ITSCM Planning is done in order to control and easily (without delays) deal with emergency cases. It is done to reduce consequential damages.


Tasks:
* to prepare strategy and requirements within Business Continuity Management (BCM)
* to define measures and continuity plans for IT services
* to manage business (Training, Test, Review, Change Management, constant improvement)
* to overcome emergency case.

Assessment
Assessment
Answer Assessment question Weighting
Yes Do you have protection plan in case of catastrophe? 2
Yes Can you recover in a defined period of time IT business after a disaster? 2
Yes Will the protection plan in case of catastrophe be regularly updated? 1
Yes Will you go through eventual fall tests regularly? 1