Roles
App. Dev. Roles
Architect
Database Designer
Deployment Manager
Designer
Implementer
System Analyst
System Integrator
Technical Writer
Tester
Test Designer
ITIL Role model
1st Level Support
2nd Level Support
3rd Level Support
4th Level Support
Asset Manager
Availability Manager
Business management
Capacity Manager
Change Advisory Board (CAB)
Change Builder
Change Coordinator
Change Manager
Configuration Manager
Customer
Emergency Committee
Incident Control
Incident Manager
Independent tester
IT Finance Manager
Middle Management
Performer/ IT developer
Proactive Problem Management
Problem Manager
Problem Support
Project Management
Release Manager
Security Manager
Security Officer
Senior Management/Board Level
Service Level Manager
System and user managers
Team director and team member
Upper Management
User
RM Roles
Domain Expert
Internal Audit
Risk Manager
Risk Owner
Senior Management