If the Change requires a lot of effort and has high impact on IT Services, it is discussed with the CAB in order to estimate
an effort and minimise the risk. Relevant papers should be circulated in advance to members of the CAB and other IT specialists
and developers.
As next, the Customer must be informed. The Change and possible impact must be discussed with the Customer, otherwise violations
of Service Level Agreements may occur.
Following points should be discussed:
- availability of the personnel
- IT resources needed
- SLAs affected
- etc.