Every IT organization has information about its IT infrastructure. Such in-formation is particularly likely to be available
after major projects that are generally followed by an audit and impact analysis. However, the art is in keeping the information
up-to-date. Configuration Management aims to provide reliable and up-to-date details about the IT infrastructure. Importantly,
these details include not just details on specific items in the infra-structure (Configuration Items, or CIs), but how these
CIs relate to one another. These relationships form the basis for impact analysis.
Configuration Management checks if changes in the IT infrastructure have been recorded correctly, including the relationships
between CIs, and monitors the status of the IT components, to ensure that it has an accurate picture of the versions of Configuration
Items (CIs) in existence.