Processes
Definition of Scope and Framework - PRINCE2
Monitor and Review - PRINCE2
Risk Acceptance - PRINCE2
Risk Communication - Application Development
Risk Communication - CMMI
Risk Communication - ITIL Service Delivery
Risk Communication - ITIL Service Support
Risk Communication - PRINCE2
RM Process Overview
Definition of Scope and Framework
Definition of Scope and Framework - Application Development
Definition of Scope and Framework - CMMI
Definition of Scope and Framework - ITIL Service Delivery
Availability Improvement
Availability Planning
Budgeting
Continuous Financial Management
IT Security Management
On-going Process
Process Implementation
Resource Capacity Management
Definition of Scope and Framework - ITIL Service Support
Change Management
Identify actions to avoid Problems (Proactive Problem Management)
Solve Error (Error Control)
Monitor and Review
Monitor and Review - CMMI
Monitor and Review - ITIL Service Delivery
Availability Measurement and Reporting
ITSCM Stage 4 - Operational Management
Monitor and Review - ITIL Service Support
Change Management - High Priority
Incident classification and initial support
Assign impact and urgency
Incident closure
Manage work of Incident Management Systems
Ownership, monitoring, tracking and communication
Solve Problem (Problem Control)
Risk Acceptance - Application Development
Operational Processes
Application Development
Analysis and Design
Deployment
Implementation
Requirements
Test
Monitor and Review - Application Development
CMMI
Achieve Specific Goals
Institutionalize an Optimizing Process
Institutionalize a Defined Process
Institutionalize a Managed Process
Institutionalize a Quantitatively Managed Process
ITIL
Availability Management - overview
Capacity Management
Business Capacity Management
Service Capacity Management
Change Management
Selection of standard Change Model
Configuration Management
Financial Management for IT Services
Charging
Input IT Cost Calculation
Incident Management
Investigation and diagnosis 3rd Level Support
IT Security Management
IT Service Continuity Management
ITSCM Stage 1 - Initiation
ITSCM Stage 3 - Implementation
Implement Stand-By Arrangements
Take Preventive Measures
Problem Management
Continuous control of Incident
Release Management
Release Planning
Rollout planning
Service Desk function
Incident detection and recording
Investigation and diagnosis 2nd Level Support
Resolution and Recovery
Service Level Management
Planning the SLM Process
PRINCE2
Risk Acceptance
Risk Acceptance - CMMI
Risk Acceptance - ITIL Service Delivery
Risk Acceptance - ITIL Service Support
Risk Assessment
Risk Assessment - ITIL Service Delivery
Initial Planning Activities
ITSCM Stage 2 - Requirements Analysis and Strategy Definition
Define Requirements in Case of Desaster
Risk Communication
Risk Treatment
Risk Treatment - Application Development
Risk Assessment - Application Development
Risk Treatment - CMMI
Risk Assessment - CMMI
Risk Treatment - ITIL Service Delivery
Devise Business Continuity Strategy
Risk Treatment - ITIL Service Support
Risk Assessment - ITIL Service Support