Audit Results |
Configuration Management |
ConfM1 |
Data |
|
Configuration Management |
Give regular information and provide reports |
Output data |
|
Monitor and Review - ITIL Service Support |
A.14 Risk monitoring and reporting DP |
Mapping Source |
|
Monitor and Review - ITIL Service Support |
A.14 Risk monitoring and reporting DP |
Mapping Source |
|
Monitor and Review - ITIL Service Support |
MaR 2 |
Data |
Backout Reasons |
Change Management |
Activate backout procedures |
Output data |
|
Change Management |
CM2 |
Data |
|
Change Management - High Priority |
Activate backout plans |
Output data |
|
Change Management - High Priority |
CMHP1 |
Data |
|
Monitor and Review - ITIL Service Support |
A.14 Risk monitoring and reporting DP |
Mapping Source |
|
Monitor and Review - ITIL Service Support |
MaR 3 |
Data |
Change Infos |
Change Management |
Close case |
Output data |
|
Change Management |
CM3 |
Data |
|
Change Management - High Priority |
Close case |
Output data |
|
Change Management - High Priority |
CMHP3 |
Data |
|
Monitor and Review - ITIL Service Support |
A.14 Risk monitoring and reporting DP |
Mapping Source |
|
Monitor and Review - ITIL Service Support |
MaR 3 |
Data |
Change Policies |
Change Management |
Filter and Evaluate Request |
Input data |
|
Change Management |
Filter and Evaluate Request DP |
Mapping Target |
|
Change Management |
Filter and Evaluate Request DP |
Mapping Target |
Change Review |
Change Management |
Change Review |
Output data |
|
Change Management |
CM1 |
Data |
|
Change Management - High Priority |
CMHP2 |
Data |
|
Change Management - High Priority |
Recapitulate Change |
Output data |
|
Monitor and Review - ITIL Service Support |
A.14 Risk monitoring and reporting DP |
Mapping Source |
|
Monitor and Review - ITIL Service Support |
MaR 3 |
Data |
Configuration Management plan |
Configuration Management |
Data Port-100434 |
Mapping Target |
|
Configuration Management |
Data Port-100434 |
Mapping Target |
|
Configuration Management |
Exchange Data-100425 |
Data |
|
Configuration Management |
Planning |
Output data |
|
Risk Assessment - ITIL Service Support |
Data Port-100416 |
Mapping Source |
|
Risk Assessment - ITIL Service Support |
Data Port-100416 |
Mapping Source |
|
Risk Assessment - ITIL Service Support |
Data Port-100416 |
Mapping Source |
|
Risk Assessment - ITIL Service Support |
RAss1 |
Data |
Escalated Incidents |
Monitor and Review - ITIL Service Support |
A.14 Risk monitoring and reporting DP |
Mapping Source |
|
Monitor and Review - ITIL Service Support |
MaR 6 |
Data |
|
Ownership, monitoring, tracking and communication |
Escalate Incidents and inform users |
Output data |
|
Ownership, monitoring, tracking and communication |
OMTC1 |
Data |
FCS |
Change Management |
CM4 |
Data |
|
Change Management |
Filter and Evaluate Request |
Output data |
|
Definition of Scope and Framework - ITIL Service Support |
A.2 Definition of internal environment DP |
Mapping Source |
|
Definition of Scope and Framework - ITIL Service Support |
RI1 |
Data |
Incident Management Infos |
Manage work of Incident Management Systems |
ManIM 1 |
Data |
|
Manage work of Incident Management Systems |
Pass on Management-Information |
Output data |
|
Monitor and Review - ITIL Service Support |
A.14 Risk monitoring and reporting DP |
Mapping Source |
|
Monitor and Review - ITIL Service Support |
MaR 5 |
Data |
Incident Status |
Incident classification and initial support |
IncClass1 |
Data |
|
Incident classification and initial support |
Inform user |
Output data |
|
Incident closure |
IncClose1 |
Data |
|
Incident closure |
Inform User |
Output data |
|
Monitor and Review - ITIL Service Support |
A.14 Risk monitoring and reporting DP |
Mapping Source |
|
Monitor and Review - ITIL Service Support |
MaR 1 |
Data |
|
Monitor and Review - ITIL Service Support |
MaR 4 |
Data |
|
Solve Error (Error Control) |
Error resolution recording |
Output data |
|
Solve Error (Error Control) |
SE5 |
Data |
Known Error |
Definition of Scope and Framework - ITIL Service Support |
A.2 Definition of internal environment DP |
Mapping Source |
|
Definition of Scope and Framework - ITIL Service Support |
RI2 |
Data |
|
Definition of Scope and Framework - ITIL Service Support |
RI3 |
Data |
|
Identify actions to avoid Problems (Proactive Problem Management) |
Analyse trends and identify potential incidences |
Output data |
|
Identify actions to avoid Problems (Proactive Problem Management) |
IAP2 |
Data |
|
Monitor and Review - ITIL Service Support |
A.14 Risk monitoring and reporting DP |
Mapping Source |
|
Monitor and Review - ITIL Service Support |
MaR 4 |
Data |
|
Solve Error (Error Control) |
Define solution |
Output data |
|
Solve Error (Error Control) |
Error resolution recording |
Output data |
|
Solve Error (Error Control) |
Error resolution tracking and monitoring also against SLAs |
Output data |
|
Solve Error (Error Control) |
SE1 |
Data |
|
Solve Error (Error Control) |
SE2 |
Data |
|
Solve Error (Error Control) |
SE5 |
Data |
Past Change |
Change Management |
CM4 |
Data |
|
Change Management |
Filter and Evaluate Request |
Output data |
|
Definition of Scope and Framework - ITIL Service Support |
A.2 Definition of internal environment DP |
Mapping Source |
|
Definition of Scope and Framework - ITIL Service Support |
RI1 |
Data |
Problem Management Infos |
Definition of Scope and Framework - ITIL Service Support |
A.2 Definition of internal environment DP |
Mapping Source |
|
Definition of Scope and Framework - ITIL Service Support |
RI2 |
Data |
|
Identify actions to avoid Problems (Proactive Problem Management) |
Analyse trends and identify potential incidences |
Output data |
|
Identify actions to avoid Problems (Proactive Problem Management) |
Analyse trends and identify potential incidences |
Input data |
|
Identify actions to avoid Problems (Proactive Problem Management) |
Analyse trends and identify potential incidences DP |
Mapping Target |
|
Identify actions to avoid Problems (Proactive Problem Management) |
Analyse trends and identify potential incidences DP |
Mapping Target |
|
Identify actions to avoid Problems (Proactive Problem Management) |
IAP1 |
Data |
|
Identify actions to avoid Problems (Proactive Problem Management) |
IAP2 |
Data |
|
Identify actions to avoid Problems (Proactive Problem Management) |
Process or procedural improvement |
Output data |
|
Monitor and Review - ITIL Service Support |
A.14 Risk monitoring and reporting DP |
Mapping Source |
|
Monitor and Review - ITIL Service Support |
MaR 7 |
Data |
|
Solve Error (Error Control) |
Define solution |
Input data |
|
Solve Error (Error Control) |
Define solution DP |
Mapping Target |
Problem Record |
Definition of Scope and Framework - ITIL Service Support |
A.2 Definition of internal environment DP |
Mapping Source |
|
Definition of Scope and Framework - ITIL Service Support |
RI2 |
Data |
|
Identify actions to avoid Problems (Proactive Problem Management) |
Analyse trends and identify potential incidences |
Output data |
|
Identify actions to avoid Problems (Proactive Problem Management) |
IAP2 |
Data |
|
Monitor and Review - ITIL Service Support |
A.14 Risk monitoring and reporting DP |
Mapping Source |
|
Monitor and Review - ITIL Service Support |
MaR 4 |
Data |
|
Monitor and Review - ITIL Service Support |
MaR 8 |
Data |
|
Solve Error (Error Control) |
Error resolution recording |
Output data |
|
Solve Error (Error Control) |
SE5 |
Data |
|
Solve Problem (Problem Control) |
Problem identification, tracking, and monitoring |
Output data |
|
Solve Problem (Problem Control) |
SP1 |
Data |
Projected Release |
Definition of Scope and Framework - ITIL Service Support |
A.2 Definition of internal environment DP |
Mapping Source |
|
Definition of Scope and Framework - ITIL Service Support |
RI4 |
Data |
|
Release Management |
RM1 |
Data |
Release Infos |
Monitor and Review - ITIL Service Support |
A.14 Risk monitoring and reporting DP |
Mapping Source |
|
Monitor and Review - ITIL Service Support |
MaR 9 |
Data |
|
Release Management |
Distribution and installation |
Output data |
|
Release Management |
RM4 |
Data |
Release Policies |
Definition of Scope and Framework - ITIL Service Support |
A.2 Definition of internal environment DP |
Mapping Source |
|
Definition of Scope and Framework - ITIL Service Support |
RI4 |
Data |
|
Release Management |
Releases planning DP |
Mapping Target |
|
Release Management |
Releases planning DP |
Mapping Target |
|
Release Management |
RM1 |
Data |
RfC |
Change Management |
CM4 |
Data |
|
Change Management |
Filter and Evaluate Request |
Output data |
|
Definition of Scope and Framework - ITIL Service Support |
A.2 Definition of internal environment DP |
Mapping Source |
|
Definition of Scope and Framework - ITIL Service Support |
RI1 |
Data |
|
Definition of Scope and Framework - ITIL Service Support |
RI2 |
Data |
|
Identify actions to avoid Problems (Proactive Problem Management) |
Analyse trends and identify potential incidences |
Output data |
|
Identify actions to avoid Problems (Proactive Problem Management) |
IAP2 |
Data |
User Impact Report |
Monitor and Review - ITIL Service Support |
A.14 Risk monitoring and reporting DP |
Mapping Source |
|
Monitor and Review - ITIL Service Support |
MaR 4 |
Data |
|
Monitor and Review - ITIL Service Support |
MaR 8 |
Data |
|
Solve Error (Error Control) |
Error resolution tracking and monitoring also against SLAs |
Output data |
|
Solve Error (Error Control) |
SE1 |
Data |
|
Solve Problem (Problem Control) |
Problem identification, tracking, and monitoring |
Output data |
|
Solve Problem (Problem Control) |
SP1 |
Data |