Yes |
Is there a process for defining and management of services and service levels? |
2 |
Yes |
Will service levels that has to be provided measured and their degree of performance regularly proved? |
2 |
Yes |
Will IT Structures which are connected with provided service levels permanently improvement? |
1 |
Yes |
Do the provided service levels correspond to customers expectations? |
1 |
Yes |
Have you discussed Service Level Agreements with customers? |
1 |
Yes |
Do you have an overview of Service Level costs? |
1 |
Yes |
Is there any process for defining and administration of Services and Service Levels? |
2 |
Yes |
Are Service Levels measured and proved? |
2 |
Yes |
Is IT infrastructure constantly improved to meet Service Level? |
1 |
Yes |
Do Service Levels meet your Customer expectations? |
1 |
Yes |
Did you agree with your Customer on Service Level? |
1 |
Yes |
Have you got general overview of costs of service levels? |
1 |