Complete View
Complete View
Models
Application Development
Data Models
Application Development Exchange Data
Process Models
Analysis and Design
Deployment
Implementation
Requirements
Test
Role Models
App. Dev. Roles
Application Development
CMMI
Data Models
CMMI Exchange Data
Process Models
Achieve Specific Goals
Institutionalize an Optimizing Process
Institutionalize a Defined Process
Institutionalize a Managed Process
Institutionalize a Quantitatively Managed Process
CMMI
ITIL
Data Models
ITIL Service Delivery Exchange Data
ITIL Service Support Exchange Data
Role Models
ITIL Role model
Service Delivery Processes
Availability Management
Availability Improvement
Availability Management - overview
Availability Measurement and Reporting
Availability Planning
Capacity Management
Business Capacity Management
Capacity Management
Resource Capacity Management
Service Capacity Management
Financial Management for IT-Services
Budgeting
Charging
Continuous Financial Management
Financial Management for IT Services
Input IT Cost Calculation
IT-Service Continuity Management
Define Requirements in Case of Desaster
Devise Business Continuity Strategy
Implement Stand-By Arrangements
ITSCM Stage 1 - Initiation
ITSCM Stage 2 - Requirements Analysis and Strategy Definition
ITSCM Stage 3 - Implementation
ITSCM Stage 4 - Operational Management
IT Service Continuity Management
Take Preventive Measures
IT Security Management
IT Security Management
IT Security Management
Service Level Management
Initial Planning Activities
On-going Process
Planning the SLM Process
Process Implementation
Service Level Management
Service Support Processes
Change Management
Change Management
Change Management
Change Management - High Priority
Selection of standard Change Model
Configuration Management
Configuration Management
Incident Management
Assign impact and urgency
Incident classification and initial support
Incident closure
Incident detection and recording
Incident Management
Investigation and diagnosis 2nd Level Support
Investigation and diagnosis 3rd Level Support
Manage work of Incident Management Systems
Ownership, monitoring, tracking and communication
Resolution and Recovery
Service Desk function
Problem Management
Continuous control of Incident
Identify actions to avoid Problems (Proactive Problem Management)
Problem Management
Solve Error (Error Control)
Solve Problem (Problem Control)
Release Management
Release Management
Release Planning
Rollout planning
ITIL
Risk Management
Data Models
RM Exchange Data
Risk Management Processes - Application Development
Definition of Scope and Framework - Application Development
Monitor and Review - Application Development
Risk Acceptance - Application Development
Risk Assessment - Application Development
Risk Communication - Application Development
Risk Treatment - Application Development
Risk Management Processes - CMMI
Definition of Scope and Framework - CMMI
Monitor and Review - CMMI
Risk Acceptance - CMMI
Risk Assessment - CMMI
Risk Communication - CMMI
Risk Treatment - CMMI
Risk Management Processes - ITIL Service Delivery
Definition of Scope and Framework - ITIL Service Delivery
Monitor and Review - ITIL Service Delivery
Risk Acceptance - ITIL Service Delivery
Risk Assessment - ITIL Service Delivery
Risk Communication - ITIL Service Delivery
Risk Treatment - ITIL Service Delivery
Risk Management Processes - ITIL Service Support
Definition of Scope and Framework - ITIL Service Support
Monitor and Review - ITIL Service Support
Risk Acceptance - ITIL Service Support
Risk Assessment - ITIL Service Support
Risk Communication - ITIL Service Support
Risk Treatment - ITIL Service Support
Risk Management Processes - PRINCE2
Definition of Scope and Framework - PRINCE2
Monitor and Review - PRINCE2
PRINCE2
Risk Acceptance - PRINCE2
Risk Assessment - PRINCE2
Risk Communication - PRINCE2
Risk Treatment - PRINCE2
RM Framework - Subprocess References
Definition of Scope and Framework
Monitor and Review
Operational Processes
Risk Acceptance
Risk Assessment
Risk Communication
Risk Treatment
Role Models
RM Roles
Legend
RM Process Overview