Incident classification aims to determine the Incident category to facilitate monitoring and reporting. The more extensive
the classification options, the better. However, this also demands a higher level of commitment from personnel. Sometimes
it is attempted to combine several classification aspects in a single list, such as type, support group and origin. This is
often confusing. It is better to use several short lists.
Issues relevant to classification are: Category, Priority, Service, Support group, Timelines, Incident reference number and
Workflow position (Status).