IT service process
Change Management
ITIL
Description
Referenced process
Description
The main objective of Change Management is to reduce the number of Incidents to minimum. It is done by ensuring that standard methods and procedures are used, such that changes can be dealt with quickly, with the lowest possible impact on service quality. Specific advantages of Change Management include:
- Reduced risk by implementing standard Change processes.
- Reduced adverse impact of changes on the quality of IT services.
- Fewer Fallback situations.
- Support of Financial Management by better estimation of the costs of proposed changes.
- Fewer Incidents caused by Changes.
Comment
However Change Management should not be involved into regular, daily activities. Standard Changes should not be controlled and authorized by the Change Management (e.g. data back-up and password management should be performed by Incident Management).
Assessment
Assessment
Answer Assessment question Weighting
No Is there consistent, overall Change Management Process for all functional fields of IT organisation and for all IT components, which can be administered by your IT organisation? 2
Yes Do the evaluation of changes result from quality risk and cost-benefit point of view? 2
Yes Do you plan complex changes by sharing all concerned people (from IT customers point of view) ? 1
Yes Are there many different methods of working that derive from urgency, complexity and influences of changes"? 1