IT service process
Trend Analysis
Problem Management
Description
Description
Incident and Problem Management reports provide information for measures to prevent Problems in the future. The objective is to identify "fragile" components of an IT-Infrastructure and investigate the reasons for the fragility:
Incident and Problem analysis can identify:
- trends, such as the post-Change occurrence of particular Problem types,
- incipient faults of a particular type,
- recurring Problems of a particular type or with an individual item,
- the need for more Customer training or better documentation.