A prime objective of the Service Capacity Management sub-process is to identify and understand the IT services, their use
of resource, workings patterns, peaks and troughs, and to ensure that the services can and do meet their SLA targets, i.e.
to ensure that IT services perform ea required. In this sub-process, the focus is on managing service performance, as determined
by the targets contained in SLAs and SLRs.
In order to arrange Service Level Agreements services needed and exceptional peak loads has to be known. Additionally all
data must be chronicled, analysed and handed over to proper employees in a form of reports.