Interdependency indicator -
Cobit5 Process Description EXAMPLE OF IMPLEMENTATION
Manage Risk
Cobit5 Goal ID:
IT-04
Cobit5 Process ID:
APO12
Domain:
IT Goal
Balanced Scorecard (BSC):
Financial
Sample Metrics:
• Percent of critical business processes, IT services and IT-enabled business programmes covered by
risk assessment
• Number of significant IT-related incidents that were not identified in risk assessment
• Percent of enterprise risk assessments including IT-related risk
• Frequency of update of risk profile
Review the risk assessment and count the risks due to time related vulnerabilities.
Manage Availability and Capacity
Cobit5 Goal ID:
IT-14
Cobit5 Process ID:
BAI04
Domain:
IT Goal
Balanced Scorecard (BSC):
Internal
Sample Metrics:
• Level of business user satisfaction with quality and timeliness (or availability) of
management information
• Number of business process incidents caused by non-availability of information
• Ratio and extent of erroneous business decisions where erroneous or unavailable information
was a key factor
Review the service requests classified as problems focusing on those provided during specific periods of time (e.g. during holiday seasons, high season etc). Count the number of cases where the information was not available or significantly delayed.
Ensure Stakeholder Transparency
Cobit5 Goal ID:
IT-06
Cobit5 Process ID:
EDM05
Domain:
IT Goal
Balanced Scorecard (BSC):
Financial
Sample Metrics:
• Percent of investment business cases with clearly defined and approved expected IT-related costs
and benefits
• Percent of IT services with clearly defined and approved operational costs and expected benefits
• Satisfaction survey of key stakeholders regarding the level of transparency, understanding and
accuracy of IT financial information
Review the satisfaction survey analysis of key stakeholders focusing on questions connected time criricality of events. Count the number of positive responses per service.
Manage Security Services
Cobit5 Goal ID:
IT-10
Cobit5 Process ID:
DSS05
Domain:
IT Goal
Balanced Scorecard (BSC):
Internal
Sample Metrics:
• Number of security incidents causing financial loss, business disruption or public embarrassment
• Number of IT services with outstanding security requirements
• Time to grant, change and remove access privileges, compared to agreed-on service levels
• Frequency of security assessment against latest standards and guidelines
Review performance reports and assessments focusing on response time during high levels of service provision. Count the number of cases where there is a deviation between these cases and the agreed targets.
Manage Continuity
Cobit5 Goal ID:
E-07
Cobit5 Process ID:
DSS04
Domain:
Enterprise Goal
Balanced Scorecard (BSC):
Customer
Sample Metrics:
• Number of customer service interruptions causing significant incidents
• Business cost of incidents
• Number of business processing hours lost due to unplanned service interruptions
• Percent of complaints as a function of committed service availability targets
Review the Business Impact Analysis focusing on identified dependencies. Count the number of time time critical dependencies per service.
Manage Risk
Cobit5 Goal ID:
E-03
Cobit5 Process ID:
APO12
Domain:
Enterprise Goal
Balanced Scorecard (BSC):
Financial
Sample Metrics:
• Percent of critical business objectives and services covered by risk assessment
• Ratio of significant incidents that were not identified in risk assessments vs. total incidents
• Frequency of update of risk profile
Count the number of risks for which a time critical dependecy has been identified (e.g. in the risk scenario).
Manage Organisational Change Enablement
Cobit5 Goal ID:
E-08
Cobit5 Process ID:
BAI05
Domain:
Enterprise Goal
Balanced Scorecard (BSC):
Customer
Sample Metrics:
• Level of board satisfaction with enterprise responsiveness to new requirements
• Number of critical products and services supported by up-to-date business processes
• Average time to turn strategic enterprise objectives into an agreed-on and approved initiative
Review the new initiatives implemented by the organisation per period of time. Count the number of cases where the changes had a high dependence and impact regarding the time of implementation of the change per period of time.
Manage Strategy
Cobit5 Goal ID:
E-09
Cobit5 Process ID:
APO02
Domain:
Enterprise Goal
Balanced Scorecard (BSC):
Customer
Sample Metrics:
• Degree of board and executive management satisfaction with decision making
• Number of incidents caused by incorrect business decisions based on inaccurate information
• Time to provide supporting information to enable effective business decisions
Review Capability SWOT analysis. Count the number of threats that are related to the timing of an event.

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