Interdependency indicator -
Cobit5 Process Description EXAMPLE OF IMPLEMENTATION
Manage Programmes and Projects
Cobit5 Goal ID:
IT-05
Cobit5 Process ID:
BAI01
Domain:
IT Goal
Balanced Scorecard (BSC):
Financial
Sample Metrics:
• Percent of IT-enabled investments where benefit realisation is monitored through the full economic
life cycle
• Percent of IT services where expected benefits are realised
• Percent of IT-enabled investments where claimed benefits are met or exceeded
Evaluate the portfolio of IT-enabled investments, services and assets to determine the cases where achieving the enterprise objectives and delivering value is dependent on redundancy measures.
Manage Risk
Cobit5 Goal ID:
IT-04
Cobit5 Process ID:
APO12
Domain:
IT Goal
Balanced Scorecard (BSC):
Financial
Sample Metrics:
• Percent of critical business processes, IT services and IT-enabled business programmes covered by
risk assessment
• Number of significant IT-related incidents that were not identified in risk assessment
• Percent of enterprise risk assessments including IT-related risk
• Frequency of update of risk profile
Review the programme implementation documentation and related risk treatment plans. Count the number of risks that have as treatment options redundancy measures.
Ensure Resource Optimisation
Cobit5 Goal ID:
IT-11
Cobit5 Process ID:
EDM04
Domain:
IT Goal
Balanced Scorecard (BSC):
Internal
Sample Metrics:
• Frequency of capability maturity and cost optimisation assessments
• Trend of assessment results
• Satisfaction levels of business and IT executives with IT-related costs and capabilities
Examine the resource plan and the enterprize arichitecture strategy and count all resources that have alternatives in place. Compare this number to the total number of resources.
Manage the IT Management Framework
Cobit5 Goal ID:
IT-08
Cobit5 Process ID:
APO01
Domain:
IT Goal
Balanced Scorecard (BSC):
Customer
Sample Metrics:
• Percent of business process owners satisfied with supporting IT products and services
• Level of business user understanding of how technology solutions support their processes
• Satisfaction level of business users with training and user manuals
• Net present value (NPV) showing business satisfaction level of the quality and usefulness of the
technology solutions
Identify business-critical processes based on performance and conformance drivers and related risk. Count the cases where improvement can be achieved by the implementation of redundancies.
Manage Portfolio
Cobit5 Goal ID:
E-02
Cobit5 Process ID:
APO05
Domain:
Enterprise Goal
Balanced Scorecard (BSC):
Financial
Sample Metrics:
• Percent of products and services that meet or exceed targets in revenues and/or market share
• Ratio of products and services per life cycle phase
• Percent of products and services that meet or exceed customer satisfaction targets
• Percent of products and services that provide competitive advantage
The number of services within the portfolio of the organisation that have an alternative service.
Manage Risk
Cobit5 Goal ID:
E-03
Cobit5 Process ID:
APO12
Domain:
Enterprise Goal
Balanced Scorecard (BSC):
Financial
Sample Metrics:
• Percent of critical business objectives and services covered by risk assessment
• Ratio of significant incidents that were not identified in risk assessments vs. total incidents
• Frequency of update of risk profile
Review the risk treatment plans. Count the number of risks that have as treatment options redundancy measures.

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