Interdependency indicator -
Cobit5 Process Description EXAMPLE OF IMPLEMENTATION
Manage Continuity
Cobit5 Goal ID:
E-07
Cobit5 Process ID:
DSS04
Domain:
Enterprise Goal
Balanced Scorecard (BSC):
Customer
Sample Metrics:
• Number of customer service interruptions causing significant incidents
• Business cost of incidents
• Number of business processing hours lost due to unplanned service interruptions
• Percent of complaints as a function of committed service availability targets
Count the number of tests of the continuity arrangements or of exercises of the recovery plans that have open issues.
Manage Organisational Change Enablement
Cobit5 Goal ID:
E-08
Cobit5 Process ID:
BAI05
Domain:
Enterprise Goal
Balanced Scorecard (BSC):
Customer
Sample Metrics:
• Level of board satisfaction with enterprise responsiveness to new requirements
• Number of critical products and services supported by up-to-date business processes
• Average time to turn strategic enterprise objectives into an agreed-on and approved initiative
Review change requests and calculate the average time needed (from identification to successful implementation) for the implementation of a change relating to an emerging threat.

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