Interdependencies between essential and important entities

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Interdependency indicator -

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Category: IMPACT
Description: The number of serviced users (potentially affected by an incident)

Number of Controls: 4 Cooperation Group

12 ISO IEC 27002

3 NIST Cybersecurity Framework

2 Cobit5

Mappings to: Cooperation Group (4) ISO IEC 27002 (12) NIST Cybersecurity Framework (3) Cobit5 (2)

Cobit5 Process Description	EXAMPLE OF IMPLEMENTATION
Ensure Governance Framework Setting and Maintenance Cobit5 Goal ID: E-06 Cobit5 Process ID: EDM01 Domain: Enterprise Goal Balanced Scorecard (BSC): Customer Sample Metrics: • Number of customer service disruptions due to IT service-related incidents (reliability) • Percent of business stakeholders satisfied that customer service delivery meets agreed-on levels • Number of customer complaints • Trend of customer satisfaction survey results	Review the level of stakeholder satisfaction (measured through surveys). Count the number of customers.
Manage Continuity Cobit5 Goal ID: E-07 Cobit5 Process ID: DSS04 Domain: Enterprise Goal Balanced Scorecard (BSC): Customer Sample Metrics: • Number of customer service interruptions causing significant incidents • Business cost of incidents • Number of business processing hours lost due to unplanned service interruptions • Percent of complaints as a function of committed service availability targets	Review the customer complaints focusing on those that are related to the disruptions of services. Measure the reported number of users (impact) reported to have been affected by the disruption.

Cobit5 Process Description

EXAMPLE OF IMPLEMENTATION

Ensure Governance Framework Setting and Maintenance

Review the level of stakeholder satisfaction (measured through surveys). Count the number of customers.

Manage Continuity

Review the customer complaints focusing on those that are related to the disruptions of services. Measure the reported number of users (impact) reported to have been affected by the disruption.

ENISA Interdependencies Indicators Tool