Identification Of Key Success Factors

One key success factor for an ISAC is trust. Without trust between the members, the ISAC will not fill its purpose, to share sensitive information. Investment in structures and activities to build trust cannot be underestimated. Being transparent and predictable promotes trust.

The Terms of Reference (ToR) is the formal framework for the ISAC, the glue that makes the ISAC stable over time. Put some effort in capturing the different elements of the ToR and have them reviewed and adopted by the members. Constantly evaluating, adapting and developing the ToR will maximize the work of the ISAC and make sure the community is focusing on the right things.

Start small and as the ISAC matures over time, increase mutually agreed efforts. Be patient and persistent. It takes years to build up a well-functioning ISAC.

Be careful with the members’ time. This is probably the scarcest resource for the members. If an ISAC has the financial resources, and there is no public body to turn to, consider supporting the ISAC with a contracted secretariat that can be the engine for organising events, implementing information sharing tools, and producing output material etc.

The participating members should be committed to share information. This involves coming prepared to the meetings, being active in the discussions and bringing questions back to their organisations.

Keep evaluating the ISAC performance once a year and ask the members for their needs and adjust the performance accordingly in order to keep the members interested in participating and contributing.

Do not underestimate the importance of social activities connected to the meetings, like icebreaker drinks, joint sight-seeings and dinners. This brings the members together, and builds trust and interest in contributing to the group.

As the ISAC matures and information exchange increasingly takes place online, make sure that the platforms are secure, smooth and easy to use. Information sharing needs to be efficient.

In order to increase visibility and make a difference in society, invest in outreach activities and attend or organise conferences, workshops or even exercises to demonstrate the ISAC capabilities and achievements. Regularly publish news, white-papers or similar documents on your website and other online spaces.


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