Manage Risk
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Count the number of risks identified in the risk assessment, that have an underlying vulnerability related to the seasonality of the service or of the related dependecies. |
Manage Service Agreements
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Review the estimation for future demand and identify areas of seasonality. |
Manage Security Services
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Review information security incidents related to avalability and capacity. Count the number of related incidents per period of time. |
Ensure Resource Optimisation
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Review the approved resource plan and extract trends regarding current and future needs. |
Manage Innovation
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Review new IT initiatives implemented per period of time. Count the number of initiatives per service per period of time. |
Manage Change Acceptance and Transitioning
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Review the support and resources provided for new transitions. Count the aggregated number of resources and effort needed per transition per service per period of time. |
Monitor, Evaluate and Assess Performance and Conformance
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Review the assessment results regarding the provided service level against agreed targets and extract trend information. |
Ensure Resource Optimisation
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Review the feedback on allocation
and effectiveness of resources and capabilities. Count the flanctuations within a period of time. |
Manage Organisational Change Enablement
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Count the number of change programmes implemented per period of time per service. |
Ensure Resource Optimisation
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Review the approved resource plan and extract trends regarding current and future needs. |
Manage Risk
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Review the risk assessment and count the risks having a temporal aspect (e.g. for specific periods of time, seasons etc). |
Manage Availability and Capacity
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Review the monitoring of actual performance and capacity usage. Count the cases for a defined period of time where the relevant figures are signifivantly higher or lower than the defined thresholds. |
Manage Problems
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Count the number of incidents per period of time caused (having as root cause) the unavailability of critical information. |
Manage Strategy
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Review the analysis of sources of change in the enterprise and external environments. Count the number of changes imposed per peiorf of time. |