Interdependencies between essential and important entities

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Interdependency indicator -

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Category: STRUCTURE
Description: Market share and structure (e.g. number of operators, number of alternative providers, multi-service market, monopoly, etc.)

Number of Controls: 1 Cooperation Group

8 ISO IEC 27002

0 NIST Cybersecurity Framework

15 Cobit5

Mappings to: Cooperation Group (1) ISO IEC 27002 (8) NIST Cybersecurity Framework (0) Cobit5 (15)

Cobit5 Process Description	EXAMPLE OF IMPLEMENTATION
Manage Relationships Cobit5 Goal ID: E-11 Cobit5 Process ID: APO08 Domain: Enterprise Goal Balanced Scorecard (BSC): Internal Sample Metrics: • Frequency of business process capability maturity assessments • Trend of assessment results • Satisfaction levels of board and executives with business process capabilities	Review agreed-on business expectations regarding future performance. Compare current and future levels per service.
Ensure Stakeholder Transparency Cobit5 Goal ID: IT-06 Cobit5 Process ID: EDM05 Domain: IT Goal Balanced Scorecard (BSC): Financial Sample Metrics: • Percent of investment business cases with clearly defined and approved expected IT-related costs and benefits • Percent of IT services with clearly defined and approved operational costs and expected benefits • Satisfaction survey of key stakeholders regarding the level of transparency, understanding and accuracy of IT financial information	Compare the effect/impact from IT- related incidents to the operation of the market and calculate related percentage.
Ensure Benefits Delivery Cobit5 Goal ID: IT-01 Cobit5 Process ID: EDM02 Domain: IT Goal Balanced Scorecard (BSC): Financial Sample Metrics: • Percent of enterprise strategic goals and requirements supported by IT strategic goals • Level of stakeholder satisfaction with scope of the planned portfolio of programmes and services • Percent of IT value drivers mapped to business value drivers	Review performance analysis against the targets related to market value.
Monitor, Evaluate and Assess Compliance with External Requirement Cobit5 Goal ID: IT-02 Cobit5 Process ID: MEA03 Domain: IT Goal Balanced Scorecard (BSC): Financial Sample Metrics: • Cost of IT non-compliance, including settlements and fines, and the impact of reputational loss • Number of IT-related non-compliance issues reported to the board or causing public comment or embarrassment • Number of non-compliance issues relating to contractual agreements with IT service providers • Coverage of compliance assessments	Review IT-related non-compliance issues reported to the board or causing public comment or embarrassment. Count the number of clients affected in comparison to existing client number.
Ensure Resource Optimisation Cobit5 Goal ID: IT-11 Cobit5 Process ID: EDM04 Domain: IT Goal Balanced Scorecard (BSC): Internal Sample Metrics: • Frequency of capability maturity and cost optimisation assessments • Trend of assessment results • Satisfaction levels of business and IT executives with IT-related costs and capabilities	Count the number of services that have not yet reached the highest maturity to the tota number of services.
Ensure Benefits Delivery Cobit5 Goal ID: E-06 Cobit5 Process ID: EDM02 Domain: Enterprise Goal Balanced Scorecard (BSC): Customer Sample Metrics: • Number of customer service disruptions due to IT service-related incidents (reliability) • Percent of business stakeholders satisfied that customer service delivery meets agreed-on levels • Number of customer complaints • Trend of customer satisfaction survey results	Count the number of customer satisfaction surveys send to clients. Compare the number to the total estimated number of service recipients.
Manage Suppliers Cobit5 Goal ID: E-10 Cobit5 Process ID: APO10 Domain: Enterprise Goal Balanced Scorecard (BSC): Customer Sample Metrics: • Frequency of service delivery cost optimisation assessments • Trend of cost assessment vs. service level results • Satisfaction levels of board and executive management with service delivery costs	Count the number of suppliers providing critical services.
Monitor, Evaluate and Assess Compliance with External Requirement Cobit5 Goal ID: E-04 Cobit5 Process ID: MEA03 Domain: Enterprise Goal Balanced Scorecard (BSC): Financial Sample Metrics: • Cost of regulatory non-compliance, including settlements and fines • Number of regulatory non-compliance issues causing public comment or negative publicity • Number of regulatory non-compliance issues relating to contractual agreements with business partners	Review the external requirements analysis. Identify the cases where the services are run only from this provider.
Manage Budget and Costs Cobit5 Goal ID: E-05 Cobit5 Process ID: APO06 Domain: Enterprise Goal Balanced Scorecard (BSC): Financial Sample Metrics: • Percent of investment business cases with clearly defined and approved expected costs and benefits • Percent of products and services with defined and approved operational costs and expected benefits • Satisfaction survey of key stakeholders regarding the transparency, understanding and accuracy of enterprise financial information • Percent of service cost that can be allocated to users	Review IT initiatives based on business cases and strategic and tactical plans focusing in number of employed external providers for critical activities.
Manage Portfolio Cobit5 Goal ID: E-02 Cobit5 Process ID: APO05 Domain: Enterprise Goal Balanced Scorecard (BSC): Financial Sample Metrics: • Percent of products and services that meet or exceed targets in revenues and/or market share • Ratio of products and services per life cycle phase • Percent of products and services that meet or exceed customer satisfaction targets • Percent of products and services that provide competitive advantage	Review the Programme benefit realisation plan focusing on impacts related to market share per service.
Monitor, Evaluate and Assess Performance and Conformance Cobit5 Goal ID: E-03 Cobit5 Process ID: MEA01 Domain: Enterprise Goal Balanced Scorecard (BSC): Financial Sample Metrics: • Percent of critical business objectives and services covered by risk assessment • Ratio of significant incidents that were not identified in risk assessments vs. total incidents • Frequency of update of risk profile	Review the approved performance and conformance target reporting within the performance measurement system. Focus on targets related to market share.
Manage Innovation Cobit5 Goal ID: E-01 Cobit5 Process ID: APO04 Domain: Enterprise Goal Balanced Scorecard (BSC): Financial Sample Metrics: • Percent of investments where value delivered meets stakeholder expectations • Percent of products and services where expected benefits are realised • Percent of investments where claimed benefits are met or exceeded	Assess the implementation of the new technologies or IT innovations adopted as part of IT strategy and enterprise architecture developments and their realisation during programme management of initiatives. Review the results of the evaluation focusing on market share. Document the market share per service.
Manage Service Agreements Cobit5 Goal ID: E-07 Cobit5 Process ID: APO09 Domain: Enterprise Goal Balanced Scorecard (BSC): Customer Sample Metrics: • Number of customer service interruptions causing significant incidents • Business cost of incidents • Number of business processing hours lost due to unplanned service interruptions • Percent of complaints as a function of committed service availability targets	Review future demand per service estimations. Compare them to current performance.
Manage Budget and Costs Cobit5 Goal ID: E-12 Cobit5 Process ID: APO06 Domain: Enterprise Goal Balanced Scorecard (BSC): Internal Sample Metrics: • Frequency of business process cost optimisation assessments • Trend of cost assessment vs. service level results • Satisfaction levels of board and executive management with business processing costs	Count the number of cost optimizations deriving from alternative suppliers possible per service / programme.
Manage Risk Cobit5 Goal ID: IT-04 Cobit5 Process ID: APO12 Domain: IT Goal Balanced Scorecard (BSC): Financial Sample Metrics: • Percent of critical business processes, IT services and IT-enabled business programmes covered by risk assessment • Number of significant IT-related incidents that were not identified in risk assessment • Percent of enterprise risk assessments including IT-related risk • Frequency of update of risk profile	Review the historical IT risk data and loss experience from externally available data and trends, industry peers through industry-based event logs, databases, and industry agreements for common event disclosure. Measure the loss that these events would have on the organisation's performance and clientele.

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