Interdependencies between essential and important entities

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Interdependency indicator -

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Category: IMPACT
Description: Social impact

Number of Controls: 2 Cooperation Group

6 ISO IEC 27002

1 NIST Cybersecurity Framework

2 Cobit5

Mappings to: Cooperation Group (2) ISO IEC 27002 (6) NIST Cybersecurity Framework (1) Cobit5 (2)

Cobit5 Process Description	EXAMPLE OF IMPLEMENTATION
Monitor, Evaluate and Assess Performance and Conformance Cobit5 Goal ID: E-06 Cobit5 Process ID: MEA01 Domain: Enterprise Goal Balanced Scorecard (BSC): Customer Sample Metrics: • Number of customer service disruptions due to IT service-related incidents (reliability) • Percent of business stakeholders satisfied that customer service delivery meets agreed-on levels • Number of customer complaints • Trend of customer satisfaction survey results	Review the performance reports with a focus on targets regarding social performance of IT related investments and services. Count the percentage of cases were the targets are fulfilled to the total amount of cases.
Ensure Benefits Delivery Cobit5 Goal ID: E-01 Cobit5 Process ID: EDM02 Domain: Enterprise Goal Balanced Scorecard (BSC): Financial Sample Metrics: • Percent of investments where value delivered meets stakeholder expectations • Percent of products and services where expected benefits are realised • Percent of investments where claimed benefits are met or exceeded	Review the business cases of various IT-related investment programmes focusing on social related stakeholder expectations. Summarise the expected related outcomes.

Cobit5 Process Description

EXAMPLE OF IMPLEMENTATION

Monitor, Evaluate and Assess Performance and Conformance

Review the performance reports with a focus on targets regarding social performance of IT related investments and services. Count the percentage of cases were the targets are fulfilled to the total amount of cases.

Ensure Benefits Delivery

Review the business cases of various IT-related investment programmes focusing on social related stakeholder expectations. Summarise the expected related outcomes.

ENISA Interdependencies Indicators Tool