CERT Operational Gaps and Overlaps

The document analyses the operational gaps and overlaps of national/governmental CERTs and provides some reccomendations. Recommendations made in this report represent the results of the analysis of input gathered from the relevant external stakeholders (European CERTs) and give additional ideas for ENISA experts to consider when planning future ENISA activities.

Published under Community Projects

Recommendations made in this report in no way indicate that ENISA has commited itself in any way to undertake any specific activity or recommended action. Decisions on implementing specific recommendations are subject to the normal process of planning ENISA’s activities, which takes into account the priorities of different stakeholders, required and available resources, etc. 

After initial desk research, a survey was held with the EU national /governmental CERTs to determine which services are provided, which are required, and where the CERTs themselves see the most opportunities for improvement. This consultation also provided the opportunity for the participating stakeholders to share individual views in the comment fields. Several surveys responses were followed up afterwards with interview calls in cooperation with ENISA, during which the context in which the answers were given was further explored and further in-depth discussions were held. The output from the study was condensed into 17 recommendations...

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