Good Practice Guide on Incident Reporting

Given strong commitment by the EU institutions and the Member States to the resilience of public communications networks, ENISA was asked to help Member States and EU institutions to identify good practices in incident reporting schemes. This document addresses many of the issues that Member States will face as they debate, take stock, establish, launch, develop and harmonize their incident reporting systems at national level. The report discusses schemes for reporting incidents that may harm or threaten the resilience and security of public eCommunication networks. It examines the whole lifecycle of a reporting scheme, from the first steps in designing the scheme, through engaging the constituency’s cooperation, setting the reporting procedures, and then management and improvement of the scheme.

December 10, 2009

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